Getting started with My PT Hub

The first step is to create your account.


1. Create your trainer account by starting your 30-day free trial (no card details are required).
2. Once you’ve signed up and completed your trainer profile, you’re ready to get started.

Get started creating your workouts by clicking the Workouts tab on your side menu.

You’ll have the option to create custom workouts from scratch, or to download (and edit) pre-made Workout templates.

Pre-made Workout templates

We’ve included a selection of pre-made Workout templates to get you started. These are designed by certified trainers and cover various fitness goals such as fat loss, muscle building and endurance. To access them:

1. Select Workouts from your account menu and add plans directly from the toolbar.
2. You can also find our full selection of pre-made templates under Resources>Templates in your account menu.
3. You can edit any of these templates including swapping out exercises, adding client notes, adjusting weights/reps etc.

Custom Workouts

Want to design your own Workouts? No problem! You can easily build unlimited custom Workout plans:

1.  Go to Workouts in your account menu, then click the ‘Create workout’ button at the bottom of the page.
2. You can then name your Workout, add a description and build your Workout using the selection of Exercises using the the right-hand side menu (or add your own Custom Exercises).
3. Workouts can be assigned directly to clients, or scheduled into a multi-week Program using the Programs feature in your account menu.

With your Workouts created, it’s time to onboard your clients.

1. To add a client, click Contacts in your account menu followed by the ‘Add contact’ button.
2. Here you’ll fill in your client details (including their email address) and hit the ‘Add contact’ button on the form.
3. Your client will then receive a unique activation link to their email address to activate their account.

Keeping track of your clients’ progress is crucial for their success and to keep your retention rates sky-high.

Here are some tips to get started tracking your client progress:

1. Start by assigning a Workout, Nutrition Plan or Program to your client. You can do this by clicking the three dots next to your chosen assignment, followed by ‘Assign to clients’.
2. Select your client (or clients) followed by ‘Update assignments’. Your client will be notified via push notification and can complete this assignment through their app.
3. Once your client has completed their assignment, you’ll receive a notification in your account. You’ll also be able to see a real-time overview of your clients’ completed assignments in your Activity Feed on your main Hub dashboard. If you want to track the progress of an individual client, you can access their ‘Client profile’ in Contacts to view their activity in isolation.

Schedule pretty packed? Keep your bookings organized with these best practice tips for managing your My PT Hub Calendar:

Sessions

To book a Session into your Calendar:

1. Click Calendar, then either click on the day you’d like to book your Session or the ‘Book activity’ button at the bottom of the page.
2. Fill out the booking details (including selecting the client you want to book in), followed by ‘Book activity’. You can opt to book in a one-off Session, or recurring Sessions, at this point.
3. Your client will be then notified of the booking via email and push notification.
4. Sessions that you book into your Calendar are private, so can only be seen by you and the client booked into your Session.

Events (Classes)



To book an Event into your Calendar:

1. Click Calendar>Events>Create event. Fill in the details to create your Event template, such as duration, total spaces, and so on. Hit ‘Save changes’ to save your template.
2. Once you’ve created your template, click Calendar.
3. Click on the Calendar day you’d like to book in your Event or the ‘Book activity’ button at the bottom of the page.
4. Once the booking form pops up, toggle the ‘Use event template?’ button to ‘ON’ and select your Event template.
5. You’ll now be able to publish your Event as a one-off or recurring class.
6. If you choose to hold your class virtually, you can include a live stream URL and passcode in your Event details. This information will only be available to those who have successfully booked into your Event.
7. Trainers can manually book clients into Events from their side. Clients can also view and book into Events from their Calendar.

Easily manage your business’s finances and payments with our built-in billing tools.

Here’s how to set up payment processing in your account:

1. Click Packages in your account menu. Here, you’ll have the option to connect a Stripe account to take payment, directly from your account.
2. Connect your existing Stripe account or create a new Stripe account. Most trainers opt to connect an ‘Individual’ Stripe account, but organisations with multiple additional trainers typically opt for a ‘Company’ Stripe account. For more information, please contact our Support team at support@mypthub.net for assistance.
3. Once you’ve connected your Stripe account, you’ll be able to accept payments through the platform via Packages.

Packages are ways to “package” your training products into a purchasable format. Clients can then purchase your Packages and receive the contents of the Package into their account after making payment.

To create a Package:

1. Set up your Stripe account (as above).
2. Click Packages>Create package to create a new Package.
3. Add a description, along with assignments like Workouts, Nutrition plans and Programs, Sessions or Credits and finally pricing.
4. Note that you can create one-off or recurring payments for each Package, depending on how you prefer to charge for your services.
5. Clients can purchase Packages in the Marketplace tab of their account. You can also invite certain clients to purchase a Package in the ‘Availability’ tab within each Package.
6. Packages set to ‘Public’ can also be shared outside of the app, too! Simply click the three dots next to your Package followed by ‘Get share link’. You can then distribute the URL to your Package via email or social media, or use the ‘Text link’ or ‘Share button’ options to embed a Package onto your website.